There is
nothing worse than thinking you have asked someone to do something then nothing
has happened.
The image of
a swan gliding across a pond comes to mind.
Whilst on the surface there appears to be no effort, underneath their
feet are paddling furiously.
The same can
be said when a request is submitted to the office. We always work hard to answer your enquiries
as quickly as possible, however sometimes this may mean we need to do some work
in the background.
New System Launched
Starting
from today we are introducing a new system to help keep you updated on your
enquiry as part of a 3 month trial. The
system will:
- Be used to record all requests and enquiries
from staff and service users.
- Allow us to prioritise the enquiry and set
timescales for resolution
- Allow us to publish progress notes
- Give you secure access to your enquiry and view
progress online.
- View when an enquiry has been resolved
To make the
new system as simple as possible we will phase it in over the coming
months. If you have an enquiry you can
still contact us by:
- Phone
- Email
- Text
- Letter
- In person
- Via a staff member
We will then
log your enquiry on the system and create an online account for you. You can then access updates to your enquiry
24/7. In the coming months you will
also be able to access the system via our website.
We hope you
find the support system useful and we welcome any and all feedback.
Stephen
Wilson
Director
