QUALITY COUNTS

Social Care Alba was established to improve the quality of peoples’ lives, and everything we do is focused on that single goal.  Over the past few months we have started a number of initiatives that help us to achieve this goal.  Here is a short update on just a few things we are doing.

To make sure we are doing the best we can, both staff and people who use our services are encouraged to give us feedback through quality surveys.  The results have been excellent and we would like to thank everyone who participated.  Without exception people are delighted with the service we are delivering.  I would like to say THANK YOU TO OUR STAFF for all their hard work and dedication.

One area where we would like your involvement is in our staff interviews.  Many people are reticent about conducting an interview so we would like to know WHAT QUESTIONS WOULD YOU LIKE US TO ASK.

We still want to hear more from you and I would like to give people who use our services and staff an OPEN INVITATION TO CONTRIBUTE, to any of our meetings or surveys.  To get involved just email or call us.

Some other quality assurance work we are undertaking includes:

• Healthy Working Lives
• ISO 9001
• Investors in People
• Participation Group
• Quality and Training Group

 If you would like to get involved in any of these pieces of work please get in touch.

Finally the Health and Sport Committee has published its report on the Inquiry into the Regulation of Older People.  Social Care Alba’s contribution has been reflected in the positive changes proposed.  To read the whole report click HERE.

Stephen

Participation - GETTING INVOLVED

Whether you use our service, work for us or with us, we want to make sure you are treated with DIGNITY and RESPECT. 

To help COMMUNICATE with each other and to encourage everyone to GET INVOLVED we have developed a range of methods such as:

• A Participation Group
• A Training and Quality Group
• A Healthy Working Lives Group
• Quality Questionnaires
• Reviews
• Access by phone or email
• Twitter
• Facebook
• Website
• Blog

If you are interested in becoming more involved with us then we would love to hear from you.  By getting involved you can:

• Tell us about the quality of our services, staff and management

• Participate in staff recruitment, training and assessments

• Help ensure staff are professional and skilled, and treat you with respect

If you use our services then we want to make sure your care and support needs are being met.  This starts by ensuring that your assessment covered everything you need, and that we support you in making choices.

If you work with or for us then we want to make sure that you have an opportunity to be involved in training, quality and the development of the company.

For more information please email us at office@social-care.org or call us on 0845 0945 279.  Whether your contribution is large or small we would love to hear from you.

Kind regards

Stephen                Nataly                            

Stephen Wilson                        Nataly Wilson

Director                                       Director