Tuesday, 22 November 2016

NEW POLICY - No Access

SCC68 - Unable to Gain Access Policy and Procedure

l To ensure that all care is delivered safely and in accordance with contractual requirements.

l To safeguard all vulnerable service users, whilst balancing risk, independence and choice.


l All staff.


l Staff are required to alert Social Care Alba if they are unable to gain access to a service user’s property.

Procedure – Stage 1 – All Care Staff

l If you are unable to gain access to a service user’s home, you must immediately call 0131 285 1606 and inform the on-call manager.

l Do not leave the property until you have been told to do so by the on-call manager.

l Where possible attempt to identify if the service user is at home or at risk by:

1.      Accessing the property if a key is available
2.      Looking through the windows to see if the service user can be seen
3.      Knocking on the door and/or window to gain the attention of the service user.
4.      Calling out the service users name through the letter box and listening for a reply
5.      Ask neighbours if they have seen the service user.

l Please update the on-call manager on the actions taken and any feedback from neighbours.

Procedure – Stage 2 - The On-Call Manager

l Unless there is a written agreement to the contrary you shall make extensive enquiries as to the whereabouts of the service user, by:

1.       Contacting the service user’s next of kin or emergency contact
2.      Checking the local hospital for a recent admission.
3.      Phoning Social Care Direct 0131 200 2324 or Emergency Social Work on 0800 7316969

l You must keep in contact with the care staff updating them on action taken.  A record must be kept on the care management system of every individual contacted, the outcome and time.

l If the service user cannot be positively located elsewhere within 30 minutes of the staff reporting the No Access, you must contact the Local Police on 999 in an emergency or 101 at all other times to advise of the No Access and to request a Welfare Check. The Police may decide to force entry if necessary.

l Finally you must ensure that:

1.      Care Staff both current and within the next 24 hours are updated, amending shifts as required
2.      An update is given by phone to Social Care Direct or Emergency Social Work
3.      An update is given to the Directors and relevant SCA staff by email


Wednesday, 14 September 2016

Service User Engagement

Social Care Alba believes strongly in service user engagement.  This is why we are proud to sign up to the
National Involvement Networks Charter.  We will be rolling out a series of engagement opportunities over the coming months to support the charter, so please keep an eye on our community. To find out more bout the charter click HERE

What is the National Involvement Network?

The National Involvement Network is a project in Scotland to boost the involvement of people who user services in the development of those services. Fittingly, the network is composed of approximately eighty people who use services. 
 The network had established a Charter for Involvement in 2009, and has relaunched an updated version. The aim is to get services to sign up to the charter, which will demonstrate how well they involve people, or where they need to improve.
The Network intends to produce further tools for services to promote and assess their involvement strategy, and also to become a nationally recognised consultation body in strategy consultations. Another goal is to monitor and evaluate standards for involving people in the services which they use.

What the Charter says

The Network is supported by the Scottish Government and the charity ARC (Scotland), A branch of the UK group the Association for Real Change.
The Charter has twelve areas which services sign up for. These can be summarised as:
  1. The person being at the heart of their own planning
  2. Living as independently as possible
  3. Being involved in the community
  4. Being able to speak up about what works in the service, and about what could be better
  5. Be involved in the choice of people who support them
  6. People who use services giving information and training to staff at all levels
  7. Being involved in policy formation and making policies easy to understand
  8. To be involved in service decisions
  9. To be involved in events run by the organisation
  10. Be involved in ‘Speaking-up’ groups
  11. Take part in national and local campaigns
  12. To be able to make complaints

Achievements so far

The Charter has already been signed by over thirty organisations, and hopes for up to a further twenty after its relaunch. Social Care Alba are proud to sign up to the charter and hope our contribution helps all service users engage in the issues that matter to them.

Tuesday, 9 August 2016

If music be the food of love…

Poor nutrition is commonly experienced by people with dementia. So it was with interest this week to see a new initiative from the Imperial College Healthcare NHS Trust for the provision of specialist support to dementia patients to ensure that they are eating and drinking enough. The programme, Dementia Nutrition Support in Hospital Pathway (known as NoSH), has 3 levels and aims to provide a tailored response to individual needs.

Pathways for nutrition support in patients with dementia

In NoSH, all patients admitted with dementia are placed on the first level of the programme– core support. This includes having their weights monitored, foods and fluid recorded and access to special snack boxes.
For patients that require more support ‘enhanced’ and ‘intensive’ levels of the programme provide:
  • one to one support for dementia patients who struggle to eat and drink
  • daily reviews
  • development of eating and drinking goals for the patients in conjunction with the family and nursing team
  • provision of 5 smaller meals, which can be easier for some people with dementia to manage than the traditional 3.

Music and food intake – is there an association?

But the provision in the programme that caught my eye was the use of music during meals. Can playing music really stimulate nutritional intakes?
Looking at scientific research, several studies have demonstrated the calming effect of music on service users with agitation and anxiety related to dementia. However fewer studies have directly measured the effect of music on meal intake in long term care settings.
In a study of 27 nursing homes, it was reported that residents with dementia increased the percentage of the meal consumed by around 10% when relaxing music was played in the dining room with the evening meal over a 4 day period. However the study was limited by short duration and estimation, rather than a weighed measure, of food intake.
In another study involving 12 nursing home residents with Alzheimer’s disease, researchers played familiar music during the midday meal every other week for 8 weeks, and meal intake was compared for music vs no music weeks. The authors reported an increase of 20% in calorie intake when the music was played. In this study, musical preferences were determined by obtaining input from family members. Interestingly it was suggested that it was the familiarity of the music, rather than the relaxation quality, that contributed to the significance of the results.
And in a charming report from the Slough Public Health team on the Sing for Life programme in 6 care homes, they noted that therapeutic singing increased the weight of those participating in structured singing sessions.
This evidence is clearly limited but music or singing may be worth trying as part of a range of interventions to increase nutrition intake for people with dementia in care home settings. What is also worth considering is whether any parts of the NoSH Programme are not currently in place in your care homes and whether they perhaps should be.
Reproduced with thank to Ayela Spiro, British Nutrition Foundation 

Tuesday, 8 March 2016

International Women's Day

International Women's Day (March 8) is a global day celebrating the social, economic, cultural and political achievements of women. The day also marks a call to action for accelerating gender parity.

Social Care Alba is proud to celebrate the achievements of women both within and out with the company.  Our company has a balance of genders representing us in every role.

Thursday, 25 February 2016

Partnership Working

Social Care Alba has, over the past few years built up a number of partnerships on projects which will benefit both our staff and those for whom we provide support.

Whether it is helping make Edinburgh Dementia friendly or developing new and innovative ways of providing support, we know partnerships work.

If you would like to get involved in one of our existing projects, or you have an idea that you think Social Care Alba can help with, please get in touch.  The only criteria we have for working in partnership is that it has a direct benefit to either:
  • Our staff
  • Service Users
  • Family Members
  • Allied health professionals, or
  • Care Providers across the UK

BUDDY to join the Team

Yes, Social Care Alba will be the first Care Company to welcome Buddy to Scotland late in 2016.

Buddy is the worlds first Social Robot.  He is not a replacement for staff, but can work in addition to the team when you need the security of knowing help is there if you need it.

Our staff will have their thinking caps on working out ways Buddy can help improve the quality of life of our service users.  If you have any ideas, then I would love to hear from you.  Click HERE to find out more.

Healthy Working Lives - Silver Award

I am proud to announce that Social Care Alba have been awarded a SILVER Healthy Working Lives Award.

Over the past 18 months we have been working together to improve the health and wellbeing of our staff.

Campaigns have included:

  • Healthy Eating
  • Exercise
  • Smoking Cessation
  • Alcohol Awareness
  • Mental Health Awareness
  • and much more....

Thank you to all the staff who have been involved in the campaigns.  Now we have achieved Silver, we are on our way to GOLD.