Wednesday, 14 September 2016

Service User Engagement

Social Care Alba believes strongly in service user engagement.  This is why we are proud to sign up to the
National Involvement Networks Charter.  We will be rolling out a series of engagement opportunities over the coming months to support the charter, so please keep an eye on our community. To find out more bout the charter click HERE

What is the National Involvement Network?

The National Involvement Network is a project in Scotland to boost the involvement of people who user services in the development of those services. Fittingly, the network is composed of approximately eighty people who use services. 
 The network had established a Charter for Involvement in 2009, and has relaunched an updated version. The aim is to get services to sign up to the charter, which will demonstrate how well they involve people, or where they need to improve.
The Network intends to produce further tools for services to promote and assess their involvement strategy, and also to become a nationally recognised consultation body in strategy consultations. Another goal is to monitor and evaluate standards for involving people in the services which they use.

What the Charter says

The Network is supported by the Scottish Government and the charity ARC (Scotland), A branch of the UK group the Association for Real Change.
The Charter has twelve areas which services sign up for. These can be summarised as:
  1. The person being at the heart of their own planning
  2. Living as independently as possible
  3. Being involved in the community
  4. Being able to speak up about what works in the service, and about what could be better
  5. Be involved in the choice of people who support them
  6. People who use services giving information and training to staff at all levels
  7. Being involved in policy formation and making policies easy to understand
  8. To be involved in service decisions
  9. To be involved in events run by the organisation
  10. Be involved in ‘Speaking-up’ groups
  11. Take part in national and local campaigns
  12. To be able to make complaints

Achievements so far

The Charter has already been signed by over thirty organisations, and hopes for up to a further twenty after its relaunch. Social Care Alba are proud to sign up to the charter and hope our contribution helps all service users engage in the issues that matter to them.

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